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Frequently Asked Questions
Can I return my candles for a refund or exchange?
As of now, all items are final sale. If you have any concerns, please contact me via email and I will be happy to assist you.
My candle is not staying lit. Help!
It could be that the wick is too short, so the melted wax is extinguishing the flame.
Step 1. Trim the wick to 1/4” tall to remove any burnt parts with scissors or a wick trimmer.
Step 2. Remove more of the wax around the wick base- you can use a hairdryer and a paper towel to soak up the melted wax.
Step 3. Ensure you let the wax pool reach the side of the tin, to create an even burn and prevent tunnelling.
What is your Shipping Rate?
All parcels are sent with tracking via standard Canada Post or UPS tracked.
North America (CAN/US)
• FREE standard delivery on orders over $100
• Standard flat rate of $15 for orders under $100
How long will it take to process my order?
All orders are handmade after they are placed. Please allow 1-5 business days for production before your item ships.
If the product is available from a previous batch, your order may ship sooner.